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Technical Support for our Mobile App





Downloading our App

  • Be sure to Opt-in for Automatic Updates, as we improve the App. Otherwise you will need to update from the App Store to access fixes and improvements in newer versions.
  • If you are having difficulties downloading the App on your Mobile Device, you may need to update your device to a newer Software. Check your device for Software Updates in your settings.
  • If your device isn't able to download Mobile Apps, email CustomerCare@understandmen.com for how to listen on our site.



Accessing Alison's Books and Audio Programs

  • Make sure that you Login, so that you get the full products rather than just the sample products that are bundled with the app.
  • When you first download and open your App, you can Preview Books and Audios.
    • If you have not yet purchased the ebook or audiobook yet, you will be prompted to purchase to continue.
  • Select Log In, to Log in with your AlisonArmstrong.com username and password to read or listen to your purchased book or audio program.
  • If you are having trouble downloading your ebook or audiobook:
    • Be sure that you are connected to WiFi or cellular data in order to download the audio or ebook.
    • Check your Wifi or cellular data connection if Downloading stops.
    • If the above steps don't help, try closing and reopening your App.
    • You can also turn your mobile device off and back on to reset things, and to begin the download process again.


Using the App

  • Make sure that you Login, so that you get the full products rather than just the sample products that are bundled with the app.
  • BOOKS
    • To adjust the font size or read in a "Night mode screen," click the settings bars in the top right corner.
    • Table of Contents: At this time, the Table of Contents in each Book isn't available to be clicked. We are working on improving this and will let you know when an Update is available.
  • AUDIO
    • You may skip forward or backward by 15 seconds by clicking the arrows next to the center Play button.
    • The Table of Contents is available to move forward or backward, however, the times are off by about 20 seconds before the next Chapter. We are working on fixing this.
    • If you are not logged in, selecting any part that is not the book Preview, will take you to a webpage to purchase the book. Be sure to log in to access the entire book.


Frequently Asked Questions

  • I see only "Keys to the Kingdom" on the app; where is "The Queen's Code?"
  • Swipe to the sides to move through the books and audios in the App. Keys to the Kingdom is displayed first by default. Then, if you swipe left you should see the next book, The Queen's Code.

    Also, notice at the bottom of the Read or Audio Tabs, the eg "1/2" or "2/2" indicating that you're seeing the first of two items, or the second of two items, etc.

    Make sure also that you Login, so that you get the full book rather than just the sample book that's bundled with the app. bold

  • How do I get the latest update(s) to the App?
  • Be sure to Opt-in for Automatic Updates, as we improve the App. Otherwise you will need to update from the App Store to access fixes and improvements in newer versions.




Contact

If your technical issue continues:

Submit a ticket:

* indicates required field
Full Name *   
Email Address on your account * 
(confirm)  
Title of Book or Audio   
Device (Android, iPhone, Tablet, etc.)   
Detailed description of the difficulty *   


OR


Email us directly to provide a picture or video of the problem. Email To: techsupport@understandmen.com

Please provide in your email:

  • Your Full Name used on your account
  • Your Email Address used on your account
  • Title of the Book or Audio Program and where you're experiencing a problem
  • A description of the problem, and a picture if possible